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Legal & Compliance

Refund Policy

Effective Date: February 24, 2026

1. 14-Day Money-Back Guarantee

Artifactly offers a 14-day money-back guarantee from the date of your initial subscription purchase. If you are not completely satisfied with the Service within this period, you may request a full refund, no questions asked.

All payments and refunds are processed by Stripe. To request a refund, contact us at support@artifactlystudio.com with your account email and the reason for your request (optional). Refunds are issued through Stripe within 5 to 10 business days to the original payment method.

2. After the 14-Day Period

After the 14-day guarantee period, all subscription fees are non-refundable. This includes:

  • Partial months of service or unused subscription time.
  • Downgrade credits or tier changes mid-cycle.
  • Fees charged due to failure to cancel before the next billing cycle.

3. Annual Subscriptions

Annual subscription plans are eligible for a full refund only within the first 14 days of purchase. After this period, no partial or pro-rated refunds will be issued for the remainder of the annual term.

You may cancel your annual subscription at any time, and your access will continue until the end of the current billing period.

4. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

  • Account suspensions or terminations resulting from violations of our Terms of Service.
  • Service interruptions caused by third-party marketplace API outages, downtime, or policy changes beyond Artifactly's control.
  • Dissatisfaction with AI-generated content: all AI outputs are provided on an "as is" basis and should be reviewed before publishing.

5. Free Trial

The Dealer tier includes a 14-day free trial. No credit card is required to start. If you do not subscribe at the end of your trial, your account will be deactivated and no charges will apply.

6. How to Cancel

You may cancel your subscription at any time from your account settings or by emailing support@artifactlystudio.com. Cancellations take effect at the end of the current billing period, and you will retain full access until then.

7. Contact Us

If you have any questions about our refund policy, please contact us: